Recovery Outsourced
Why delegate
No specialist knowledge
Winning disputes takes fluency in scheme rules that keep changing. Most teams learn as they go, and the recovery rate shows it.
No time
Every dispute means gathering evidence, meeting a deadline and writing a response. Volume only makes it heavier.
No case for hiring
A dedicated chargeback analyst is hard to justify for something that is not your core. So it stays with whoever has capacity.
The service
The work behind it
Case investigation
Our experts know every reason code inside out, along with the strategies that work best in your sector. From there, they work out what happened in each transaction, what data proves it and which argument stands the best chance of convincing the issuing bank.
Evidence
Pulled from wherever it lives, checked, and assembled into something a reviewer can follow without hunting for it.
Your business, in every defence
Your purchase flow, your terms, your policies. A defence that argues from how you actually sell is a defence that holds up.
Followed through every cycle
Pre-arbitration, arbitration,... Cases go as far as they are worth taking, not as far as the first reply.
Patterns across your cases
What keeps coming back, and where the cause sits. Fixing it upstream means fewer chargebacks rather than more wins.
Complex operations
Deadlines
Not one missed deadline
Since we started
0
deadlines missed
Monitored SLAs on
100%
of your cases
Expiry alerts on
every
deadline
Transparency
You can always see what we do
Every defence we prepare is there for you to see, with the evidence we used and the argument we made. You also get a monthly report by email, so you stay up to date even if you never log in to Kloutit.
Getting started
How you work
You walk us through how your operation works, what worries you today and how you want your cases handled.
Your context
You share your purchase flow, terms and policies. The more context we have, the stronger the defences.
Connections
You give us access and we connect your PSPs and any other tool where your data lives.
Start date
We agree the day we take over, and from then on we handle every new case that comes in.
Security and compliance
Your data, handled properly
Independently certified, encrypted throughout, and stored inside the EU.
ISO/IEC 27001 certified
An information security management system audited by an independent body, not a self-assessment.
GDPR compliant, data in the EU
Stored in Ireland, and on request we restrict processing to the EU entirely.
Never used to train models
Your data exists to build and submit your defences. Not for marketing, not for analysis, not for sale.
Encrypted and accountable
AES-256 at rest, TLS in transit, and immutable records of every access to your data.
FAQs
Do we have to hand over our open cases?
What do we have to do once you take over?
Do you fight every chargeback?
How complex can our operation be?
Which cycles and card schemes do you cover?
Are we tied into a contract?
Can we move to Self-managed later?
How do you charge?
Would you rather handle chargebacks with your own team?