Recovery, outsourced
Why delegate
No specialist knowledge
Winning disputes takes fluency in scheme rules that keep changing. Most teams learn as they go, and the recovery rate shows it.
No time
Every dispute means gathering evidence, meeting a deadline and writing a response. Volume only makes it heavier.
No case for hiring
A dedicated chargeback analyst is hard to justify for something that is not your core. So it stays with whoever has capacity.
The service
The work behind it
Case investigation
What the reason code really means, what happened in that transaction, and which line of argument stands the best chance.
Evidence
Pulled from wherever it lives, checked, and assembled into something a reviewer can follow without hunting for it.
Your business, in every defence
Your purchase flow, your terms, your policies. A defence that argues from how you actually sell is a defence that holds up.
Followed through every cycle
Pre-arbitration, arbitration,... Cases go as far as they are worth taking, not as far as the first reply.
Patterns across your cases
What keeps coming back, and where the cause sits. Fixing it upstream means fewer chargebacks rather than more wins.
Complex operations
Deadlines
Not one missed deadline
Since we started
0
deadlines missed
Monitored SLAs on
100%
of your cases
Expiry alerts on
every
deadline
Transparency
You never need to log in. You always can.
Every defence we build is there, readable, with the evidence we used and the argument we made. Have a look whenever you feel like it. Your reporting reaches you either way, so looking is a choice and never a chore.
Getting started
A conversation about how you work
You walk us through your operation and tell us how you want your cases handled.
Your context, written down
Purchase flow, terms, policies. The better the context, the stronger the defences.
Connections
We connect your PSPs and wherever the rest of your data lives. You give us access.
A start date
We agree the day we take over. From then on, every new case is ours.
Security and compliance
Your data, handled properly
Independently certified, encrypted throughout, and stored inside the EU.
ISO/IEC 27001 certified
An information security management system audited by an independent body, not a self-assessment.
GDPR compliant, data in the EU
Stored in Ireland, and on request we restrict processing to the EU entirely.
Never used to train models
Your data exists to build and submit your defences. Not for marketing, not for analysis, not for sale.
Encrypted and accountable
AES-256 at rest, TLS in transit, and immutable records of every access to your data.
FAQs
Do we have to hand over our open cases?
What do we have to do once you take over?
Do you fight every chargeback?
How complex can our operation be?
Which cycles and card schemes do you cover?
Are we tied into a contract?
Can we move to Self-managed later?
How do you charge?
Would you rather run it with your own team?